When you phone, chat or text you will be connected to a trained Crisis Line Responder.

Some Crisis Line Responders are staff, some are volunteers. All Crisis Line Responders go through the same screening, training and support to support you.

Our Crisis Line Responders complete extensive training in crisis de-escalation, suicide prevention and intervention that is based on internationally recognized research and better practices. This is to ensure they are well-prepared to address and respond to the issues you have and want to discuss. Our responders are compassionate, non-judgemental individuals from all walks of life, who do this work because they are committed to supporting people and making a difference in our Interior communities.

The responder will see how you’re doing and check-in to make sure you’re safe.

On every call, chat and text, the responder will want to identify any risk. Part of checking in on your safety means they will sometimes ask you “Are you having thoughts of suicide?” There is no need to be alarmed if you are not suicidal. If we ask, it’s because we want to ensure you are safe. Your safety and well-being is always our top priority.

If you are having thoughts of suicide, our responders are trained to handle calls, chats and text involving suicidal thoughts. For the most part, the responder will continue to listen, support, and work collaboratively with you to come up with a safe plan which may include connecting you with additional supports.

The responder will listen to your problem to get a better understanding of the crisis you’re experiencing.

Our responders do not judge. Their main role is to actively listen, ask clarifying questions and provide support. They may ask what caused you to contact us now and what solutions you’ve tried so far. This will all be done with respect and acceptance.

The responder will work with you to form a plan that deals with your crisis and helps you move forward in the days and weeks ahead.

This can be as simple as discussing self-care options you can do after the call, identifying a friend you can connect with or finding resources or services in your area that can further support you. If your issue is more complex, the responder has a database of referrals and can connect you with a professional in your area. They will work with you to develop a self-care plan or a safety plan, depending on your needs.

The responder will invite you to call or chat in again if you need more support.

Once a plan has been developed and your safety is ensured, the responder will invite you to contact us again if you need more support. They may also offer a follow-up call. A follow-up is where a responder from the Interior Crisis Line contacts you in a few hours, to see how you’re doing.

Our goal at the end of your conversation is that you feel heard, you have a plan, and you are in a better position to handle your crisis than when you first contacted us.

We are here for you 24 hours a day 365 days a year. We are ready to listen.