Interested in working for the crisis line …

Current Posting: Part-time Program Manager, Interior Crisis Line Network (Renewable, one+year, part-time, home office contract with some travel within Interior Region)

Closing Date: November 8/2023, start date asap

Overview of Director Contract: The ICL Manager is responsible for regional support for the Interior Crisis Line Service including the crisis services it answers (regional crisis line, provincial and national lines, chat and/or text) to support consistency, quality of service and relevance of the Interior Crisis Line Network. They are responsible for representing ICLN at regional and provincial tables and lobbying on behalf of the network as a whole. They report to the ICL Regional Board and support the Crisis Line leadership staff at each ICLN partner site (there are five regional crisis service providers across the Interior Region). They work towards identifying and integrating better practices and supporting all ICLN partner sites to meet regional and provincial standards of service.

Some contract responsibilities include:

• Represent the ICLN at regional and provincial meetings with the Crisis Line Association of BC, BC Crisis Line Network, Provincial Health Services Authority, and other stakeholders

• Negotiate with Provincial Health Services Authority on operational funding contract

• Identify and support completion of funding applications or fundraising efforts on behalf of the the Interior Crisis Line Network and Network partners specific to funding crisis line service

• Work collaboratively with regional crisis line partner sites to Identify better practices from within the ICLN, provincially, nationally and internationally and establish common, consistent policies, practices and supports (e.g. training materials) that ensure consistent, quality of service, effective use of CL staff time, and addresses concerns relating to risk

• Organize, chair and manage the monthly Interior Crisis Line Leadership Network meetings online as well as the annual in-person meeting

• Support and present to ICLN Board meetings and annual general meeting

• Create, modify protocols, standard materials and other tools needed at a regional level to support greater quality, consistency, address risk

• Create funding and statistical reporting required for PHSA and other funding partners including monthly ICL site statistics, quarterly and annual PHSA reports

• Address media requests on regional issues relating to crisis line services and direct local media to appropriate ICLN Partner agency

• Provide overall planning and support to ensure the Interior Crisis Line Network is working within the requirements of PHSA and meeting/achieving/maintaining accreditation by American Association of Suicidology

• Craft and oversee allocation of ICLN regional budget

• Develop and support ongoing quality management processes

• Other responsibilities as appropriate

Reporting: ICLN Board  

Terms of Work: Contract basis – Renewable 1+ year full-time, 13hrs/week, $30-$35/hr with 3-weeks vacation working from approved home-office

Interested in volunteering …

What if you could change a life, or even save one, just by answering the phone …

Would you?

The Interior Crisis Line provides over 32,000 supportive contacts each year. That’s 32,000 times someone living in the Interior Region decided “today is the day, I need support” and their call was answered. We have staff and volunteer crisis line responders working collaboratively to answer as many calls as possible.

Even with over 100 trained volunteers there are still calls we can’t answer … without you.

Know you are making a difference

We are all looking for a deeper sense of purpose in our lives.

Unfortunately a busy life does not necessarily mean a meaningful one.

Volunteering with the Interior Crisis Line Society is a tangible way to give back to your community by filling a very real need in the lives of others through listening and providing empowering support.

Each time you answer the phone or respond to a crisis text or chat, you know you’ve made a difference.

Experience Powerful, Evidence-Based & Impactful Volunteer Training

Potential volunteers go through a process to prepare them to support people in crisis. This includes an initial screening, interview, followed by 60+ hours of training which includes engaging self-study components, in-class learning, interactive exercises and role plays along with group and 1:1 mentoring sessions. Screening occurs throughout the process and is a mutual decision for candidates to move forward.

Training supports participants in strengthening communication skills, shifting from ‘rescuing’ tendencies to providing empowering support, setting healthy boundaries and using evidence-based stress-reduction tools. It includes elements that positively impact a volunteer’s personal and professional relationships as well as their support contacts on the crisis line or crisis chat.

Our training is sought after by those seeking work in emergency response, police, social workers and the mental health field and those with similar backgrounds who want to make a difference.

Become Part of a Caring Community

People who volunteer for the Interior Crisis Line tend to be the carers with their families, their friends and their communities. They are motivated by a desire to ‘make a difference’ and are innately compassionate.

Being part of a collaborative group of like-minded and compassionate people is inspiring and supportive.

If you can access one of the ICLN community training sites (Cranbrook, Kelowna, Trail, Vernon or Williams Lake) and are interested in becoming a volunteer, reach out to the ICLN administrative number (604.256.3153) or complete the contact form below.

Even if you are outside of these areas, identify your closest ICLN agency community in the form below as you may still be able to participate in online training and volunteering.